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MINDBODY is a versatile software platform widely used by small yoga studios, fitness facilities, gyms, wellness studios, and pilates …
Starting at $129 per month
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What is MINDBODY?
MINDBODY is business management software for gyms and spas, as well as fitness and yoga studios built around appointment scheduling and online bookings and calendaring, from the company of the same name in San Luis Obispo, California. Notably, the platform…
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Pricing
Starter
$129
Cloud
per month
Accelerate
$259
Cloud
per month
Ultimate
$399
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Mindbody Demo | Cuker Agency
YouTube
MindBody Expo 2016 Video Demo
YouTube
Booker Quick Demo
YouTube
Mindbody login
YouTube
CrossFit | Mindbody Sign-In Reservation DEMO
YouTube
MINDBODY to Zoom Integration & Automation Live Demo
YouTube
Product Details
- About
- Tech Details
- FAQs
What is MINDBODY?
MINDBODY Video
There are infinite reasons for starting a fitness, wellness, or beauty business. What's yours?
MINDBODY Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
MINDBODY is business management software for gyms and spas, as well as fitness and yoga studios built around appointment scheduling and online bookings and calendaring, from the company of the same name in San Luis Obispo, California. Notably, the platform also contains marketing automation to maintain club member engagement, and enrollment.
Reviewers rate Support Rating highest, with a score of 6.
The most common users of MINDBODY are from Small Businesses (1-50 employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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- Recommendations
MINDBODY is a versatile software platform widely used by small yoga studios, fitness facilities, gyms, wellness studios, and pilates studios to streamline their business operations. Users appreciate its robust capabilities, allowing them to effectively manage various aspects of their company. From logging attendance and processing purchases to handling payroll and overall company management, MINDBODY is considered one of the most powerful and comprehensive solutions available for running a health and fitness company. However, due to its complexity, users need sufficient time to set up and fully utilize all its features.
One key benefit of MINDBODY is its compatibility with complementary software, which enables users to enhance their studio's operations and efficiency even further. Additionally, the availability of a mobile app allows for a seamless user experience on-the-go. MINDBODY serves as a booking and reporting system, client management software, and technology hub for fitness and yoga studios alike. Across multiple departments within a company, it facilitates scheduling, note-taking, lead tracking, client management, sales reports, and merchant processing.
While MINDBODY provides excellent functionality for many businesses, some users have encountered challenges such as increased subscription costs or difficulties in obtaining support during setup. Nevertheless, its API integration offers the ability to connect to third-party interfaces servicing fitness studio partners. Furthermore, the MINDBODY business app and online software are valuable tools for managing bookings and customer data effortlessly.
MINDBODY caters to various essential functions within organizations including website management, finance tracking, customer retention strategies, marketing campaigns, sales analytics, retail product inventory management, as well as the creation of private and class schedules. It serves as a client management system with point-of-sale capabilities while also providing reporting options that enable owners to track statistics and assess performance effectively. Businesses rely on MINDBODY for convenient check-ins processes for clients, purchasing transactions, booking studio rentals, and day-to-day operational management.
In the realm of fitness facilities and gyms, MINDBODY plays a pivotal role in client management, membership tracking, payment processing, class scheduling, and personal training organization. Yoga studios find it exceedingly useful for attendance tracking, managing class packages, and generating instructors' time sheets. Similarly, pilates studios benefit from MINDBODY's functionalities that allow clients to sign up for classes, purchase packages, cancel reservations as well as enabling instructors to take notes on clients effectively.
Beyond fitness and wellness centers, MINDBODY is employed in various industries. For example, it serves as comprehensive gym software facilitating functions such as maintaining client databases, scheduling appointments, sending emails, and managing memberships. MINDBODY is also utilized as clinic software for booking appointments, taking notes, scheduling treatment rooms, and managing practitioners.
One notable feature of MINDBODY is its integration with Constant Contact, enabling users to stay in touch with their clients effortlessly. Reviewers have found MINDBODY particularly useful for class registration and workshop sign-ups in their wellness studios. Customers appreciate the convenience of using MINDBODY for managing their wellness studio's operations and streamlining their business functions. Whether it's tracking attendance, managing memberships and appointments, or generating detailed reports, MINDBODY provides a comprehensive solution for businesses in the health and fitness industry.
Overall, MINDBODY serves as an all-in-one platform that simplifies various aspects of running a health and fitness company. From client management to financial tracking, class scheduling to reporting analytics, this robust software enables small businesses to operate efficiently and effectively. While some users may experience challenges during setup or encounter increased subscription costs, the majority find value in the extensive features and capabilities offered by MINDBODY.
Intuitive User Interface: Users have found the user interface of MINDBODY intuitive and easy to use, with many reviewers stating that it made tasks such as billing, uploading documents, and creating logins straightforward. Several users appreciated the ease of finding gym/organization and booking classes, highlighting the intuitive user interface as a positive aspect of MINDBODY.
Robust Features: The full-service offering of MINDBODY encompasses client management, point of sale, class scheduling, and auto e-mails, which has been highly valued by users. They mentioned that MINDBODY offers a plethora of capabilities all in one spot, making it a convenient and comprehensive solution for their business operations. Additionally, users appreciated the variety of classes offered by MINDBODY and its ability to manage online schedules effectively both in browser and app form.
Helpful Customer Support: Users praised the excellent customer service provided by MINDBODY, mentioning that it was helpful and responsive in addressing their needs. The availability of live customer support and the knowledge and expertise of the support team were highlighted as positive aspects. Furthermore, several reviewers highly appreciated the availability of technical support from MINDBODY in resolving any performance issues with the software and providing frequent updates until those issues were resolved.
Inflexible and Outdated User Interface: Some users have found the user interface of MINDBODY somewhat inflexible and outdated, suggesting that it could be more modernized to improve the overall user experience.
Difficulty with Building Integrations: Several users have expressed difficulty in achieving the correct operational workflow and outcome when building integrations with other software using the Public API system. This has hindered their ability to seamlessly connect MINDBODY with their existing tools.
Lack of Customization Capabilities: A number of reviewers have mentioned the need for more customization capabilities within MINDBODY. They desire features such as the ability to build queries for customized reports and a greater level of control over various aspects of the software's functionality.
Based on the reviews, users recommend the following:
- Give yourself 6 months to learn the software, as it may be difficult at first but gets easier over time.
- Consider the specific needs of your business before deciding to use MindBody. It is highly recommended for fitness facilities, appointment/class-based businesses, boutique fitness studios, and high volume spas with additional components like cabanas. However, it may not be suitable for multi-purpose health clubs. Also, check for cost-effective and all-inclusive options before committing to MindBody.
- Utilize customer support and training resources. Many users praise the assistance provided by MindBody's customer support and recommend engaging with them for any questions or issues. Ensure that everyone in your organization is fully trained on how to use the software and consider attending training sessions and demos tailored to your specific needs. Stay on top of service desk tickets as there are rarely issues with the system.
These recommendations highlight the importance of investing time in learning the software, understanding your business needs, and taking advantage of available resources to optimize your experience with MindBody.
Attribute Ratings
Reviews
(1-25 of 28)Companies can't remove reviews or game the system. Here's why
July 26, 2022
MINDBODY, the view from the front line
We currently use MINDBODY in just a few of our locations. It is used to schedule clients within our wellness division. It is also used for our clients to be able to access their accounts to schedule their own appointments as well as sign forms and make payments. It allows for a seamless transition when a first time client comes in and allows us to speed up the process by bypassing paperwork that we used to use.
- It integrates client schedules and trainer schedules together in one location
- It allows for seamless checkout
- It allows client access from the mobile app
- Some package integration can't happen if we are doing special pricing or promotions
- There are intermittent issues that come up while accessing through the mobile app from the clients end
April 04, 2022
More to be desired.
We utilize Mindbody for all aspects of our company. Booking classes, checking in members, etc. Mindbody's branded app is very minimal and extremely chaotic. The business has very limited access to helping clients when there is an error (which is quite a lot) and MB support is not exactly quick. Reporting is still a bit subpar. You have to have loopholes in order to do what should be easily accessible items. The business app does not transfer over any signatures that the client signs to the main database website version. Overall the system is good but not great.
- Billing
- Uploading of documents
- Creating log ins (if not already a MINDBODY user at another location).
- Reports.
- Customer service wait time - bring back the chat.
- Scheduling classes.
- Allowing rooms to be visible to public.
March 31, 2022
Mindbody is a success!
MINDBODY Online has many features and functionalities which allow Exos to configure a solution with payment and scheduling components to meet a variety of operational needs, such as effortlessly facilitating personal training services and streamlining the payment process for pay-for-service programs both delivered on-site and virtually. MINDBODY enables Exos to provide clients with key statistics with in-depth analysis reporting such as utilization, attendance by group, time of day, day of the week, and by activity, newly joined and canceled memberships, and others.
- Standing up new studios/locations. In Q4 last year Exos requested 60+ new MINDBODY locations which MINDBODY was able to deliver rapidly and accurately.
- Communicating when there are performance issues with their software and providing frequent updates until the issue has been resolved.
- Having assigned Strategic and Technical account managers to our account has been invaluable to improve operational success at locations using the MINDBODY software.
- The user interface is somewhat inflexible and outdated. It would be great to have more customization capabilities.
- The Public API system is sometimes challenging to achieve the correct operational workflow and outcome when building the integration with another software.
- Mindbody has a wide variety of pre-built Reports available. However, it would be an improvement to have the ability to build queries for customized reports instead of needing to utilize multiple reports to pull the requisite metrics needed by some of our clients.
March 02, 2022
Review of MINDBODY from a 5 Year Old Business
We use MINDBODY as a way for our clients to sign up for classes, review their accounts, and operate our branded app. We also use MINDBODY to record our sales, clients' information, create reports, sell merchandise, and check in our students.
- MINDBODY has a plethora of capabilities that range from something as simple as check in to more complex as reports. All in one spot.
- MINDBODY has an over-the-phone support time and major of their team members are well versed and educated.
- MINDBODY allows for you to cooperate with both your clients and your staffs needs.
- There is so much functionality and not enough accountability. I wish there were more tracking of all transactions done on the clients or operations end to be able to review history and learn from mistakes.
- The MINDBODY branded app connection needs more attention.
- Please add a covid vaccination checker to the application (not just to use in the web browser). It has taken way too long to get this feature.
Score 1 out of 10
Vetted Review
Verified User
Scheduling, client accounts, billing, bookings, reporting, analytics, POS... Mindbody is supposed to be used for all business functions, including website, finance, customer retention, marketing, sales, emails, analytics, retail products, private and class schedules... It fails at ALL. Constant errors, unreliable data, missing information, incomplete records, terrible website, slow loading, no updates, HORRIBLE CUSTOMER SUPPORT
- Nothing
- Bad support
- Breaks down
- Horrible customer support
- Terrible data retention
- Useless reporting
Score 1 out of 10
Vetted Review
Verified User
I have been six years with Mindbody. [In my experience,] the agents are poorly trained. I know more than an average agent and have finally learned to ask the question are you 100% sure. If they say "I think so" it will be a disaster. You always then have to ask them to go to a senior agent to be 100% sure so that it doesn't cost me time and money, which it has on numerous occasions. If you don't' know something let the client know you need to speak with a senior agent to be sure. The wait times are ridiculous. Asking me to go online to find my answer is insulting. I pay over $200 U.S. a month and I should be able to talk to an agent when I need. Fastfwd six years and we are over a year into a pandemic (15 months to be exact). I've had to close my business three times in the last year here in Canada. Every part of Canada has had to shut down at some point. I needed to extend everyone's drop-in passes three different times and the first time caused me so much time and stress. So when I shut down a second time and had to re-open I made sure I spoke to an agent and had them be 100% sure how to do this efficiently. Over two hours of back and forth with different agents they helped me run the right report. Ffwd a third time I called in again for another closure/reopen as I was so confused the second time about the process I needed a refresher what to do. Again the agent has no idea. How on earth in the middle of a pandemic in north America where Mindbody is a huge client do the agents NOT know how to run this report by now? Come on speak to your agents. Every single fitness / dance type of business has to extend passes. At this point why is this so painful that management doesn't communicate important time saving information to their employees? The amount of back and forth in the last six years I've had to deal with MINDBODY, what I can say is, [in my opinion], expect major frustration. For such an expensive software that does all it does, you'd at least think their customer service reps would be trained in things like "never say I don't know or I think so"? Come on. Customer service 101 - I don't know the answer but I will find out for you.
- Marketing reports
- The app
- Customer service on so many levels
April 20, 2021
MINDBODY is the hub of our business
We use MINDBODY as a CRM system, point of sale, payment processing, mobile app development, marketing suite, and customer signup system. Long story short, we use every service that MINDBODY directly offers or has offered in the past.
- Full-service offering
- Customer service
- Problem solving
- Lower fees with payment processing (we would save money with another provider)
- Business app updates and responsiveness
- Rebuilding the code to avoid so many workarounds with software additions
April 23, 2020
MINDBODY makes life easier!
Mindbody is used in our organization for client database, scheduling, emailing, etc. It allows all employees to keep track of all business aspects of the organization and gives clients and members the ease of scheduling and maintaining their membership and appointments at the gym. The reporting options are phenomenal and allows others to gauge their stats.
- Scheduling is a breeze.
- Reporting is customizable and thorough.
- Excellent customer service.
- User interface could be a bit more modern.
- It would be nice for management to be able to make a field required.
- A bit pricey.
This is the primary software we use within the company. It has allowed us to centralize almost every process we have with client interaction (billing, attendance, marketing, scheduling, etc). Previously we were spread across platforms for these. MINDBODY has allowed us to save time and use these tools more effectively because they are all integrated.
- Lots of integrations
- Analytics
- All in one solution
- Learning curve
- Forced to use 1 electronic payment processor - others won’t integrate
- Main service rep has changed many times
March 12, 2020
MINDBODY is great for corporate wellness!
MINDBODY is being used by me as an individual.
- Scheduling is super easy!
- It's easy to cancel any upcoming classes.
- The search feature is really helpful for finding new studios in your area.
- I wish there was a filter to search by class cost.
March 09, 2020
Expensive, but when you want something to work
I used MINDBODY first at a learning institution that had no idea how to use it and made the experience horrible. It was so bad I even considered not using MINDBODY for my private practice. That being said, the suite of services and software that MINDBODY offers. The fact that it is all connected, integrated, and useful. The price point is slightly higher than most, but it is an all in one and saves on the headache of having to deal with extensive setup
- Online booking
- Integration
- One-Stop-Shop
- Package pricing
- Customization
- API with other vendors
- Pricing
March 09, 2020
Loyal user for 8 years
I have a small yoga studio business. MINDBODY online is the software program that I use to log attendance, make purchases, and do payroll. I like the reporting section for bookkeeping purchases. I have had this software for eight years. At that time, I have trialed Wellness Living and Thryv. MINDBODY is the only one that meets my needs.
- Dominant market share of apps
- Live customer support
- Longevity in the market
- Reputation
- Very expensive
- Long-winded ways of navigating system
- Conference costs are super expensive
March 09, 2020
MINDBODY is the best at what they do!
Our business uses MINDBODY as our client management system. It's our point of sale system, so all sales and transactions go through MINDBODY. We use it to run most reports, keep track of employees, receive reviews, and our class schedule. We also use the business app that corresponds with it and the consumer app.
- Client management
- Point of sale
- Class scheduling
- Retail inventory
- Rewards program
- Client outreach
March 06, 2020
The "Go-To" Studio Software
MINDBODY is easily the most powerful and comprehensive software available to help run your health and fitness company. Because it is complex, it takes time to set up and conquer the entire landscape of services it provides. With time, you can master this program then use complementary software depending on how sophisticated you want to be with your company. It is confusing to see so many complementary programs, but to the best of my knowledge, I believe MINDBODY keeps from duplicating every idea/program to not degrade the work that they do with the foundation of the work that they do well. This company is innovative and trailblazing ways and features that will enhance the client's experience at your gym/studio and easily the best feature is the ability to use a mobile device to run the software and create a pleasant experience for the user.
- Taking payment
- Scheduling classes
- Organizing workshops
- Taking different types of payments
- Expertise in comparing complementary software
- Easily connecting to customer service
We use MINDBODY to check in clients, make purchases, rent our studio, pretty much everything to do with running our business day-to-day.
- Tracks sales
- Manages class schedules
- Helps bring in new clients
- Some processes are not initially intuitive and take some training to learn.
- The price could be a little lower to help small business owners succeed.
- Some sort of alert when a client creates a profile and already has one.
- A way to view which clients haven't signed a waiver when logged into the staff computer.
March 06, 2020
MINDBODY in my wellness studio
I use MINDBODY to manage my wellness studio. We use this program for class registration and workshop registration.
- Scheduling
- Client Tracking
- Organization
- Running reports
- Web branding
- Design when embedding links into website
February 27, 2020
MINDBODY is the industry standard, but not flawless
MINDBODY serves as the technology hub and software back-end for fitness and yoga studios to manage clients, sell packages, manage and update schedules, and to some extent as a CRM and email marketing software. My most common use of MINDBODY is updating schedules, selling retail and class packages, and updating or inputting clients into the system.
- Managing online schedule in browser and app form
- Creating client profiles
- Not intuitive — it takes time and training to work
- Glitchy at times, with the system freezing or cancelling out
February 13, 2020
We have it because there’s no better alternative at this time
We use MINDBODY as a client management software at our fitness studio. Members and staff book personal training and coaching appointments in MINDBODY. We also use it as a point of sale software for supplements and other retail items. Lastly, we use their credit card processing and merchant services. It allows our members to independently schedule, reschedule and cancel personal training appointments.
- Scheduling
- Creating membership or contracts is very cumbersome.
- Members and staff both feel that it is not user-friendly.
MINDBODY is used as our clinic software. It is used for booking appointments, taking notes, scheduling rooms, and practitioners. It is an all in one solution that also integrates with constant contact so we can stay in touch with our clients
- Booking
- Scheduling
- SOAP notes
- SOAP notes
February 04, 2020
MINDBODY is GREAT, if you learn it
MINDBODY is currently being used by multiple departments within our company. Our front desk uses it primarily for scheduling the fitness and IV therapy side of our practice while also using it as our prime POS software for all charges and collections. Our fitness provider and health coaches use it for note taking and scheduling as well. Sales staff can use it for lead tracking and client management. Our accounting department uses for running sales reports and merchant processing.
- Scheduling of classes and services.
- Reporting features.
- System modernization.
- Email marketing.
MINDBODY is used by our fitness facility/gym for client management, membership management, payments including recurring billing, class scheduling for group classes, and personal training. Basically, it runs everything!
- Reliable - In the last year, it has never been down or unavailable.
- The mobile app, kiosk, website integration, and desktop work seamlessly.
- Deep customization in terms of class/membership rules is available.
- The user interface is extremely inconsistent, as parts of it look like it hasn't changed since the early 2000s, yet other areas are designed to look more modern.
- Disappointed with the notification systems for booking personal training, it's not very robust in notifying staff they have been booked.
October 16, 2018
Fancy but not worth it.
Score 1 out of 10
Vetted Review
Verified User
We used MINDBODY as a point of sale for recurring gym memberships.
- It has a lot of of bells and whistles
- Easy to learn
- Can run several reports.
- Constant very substantial rate increases
- Customer support is lacking.
August 30, 2018
MindBody- Your fitness experience all in one!
Score 8 out of 10
Vetted Review
Verified User
MindBody is a scheduling software that a lot of yoga and pilates studios use. I actually use mind body at both of my jobs as a pilates instructor. Clients are able to sign up for my classes online, buy new packages, save their favorite studios, and cancel their classes as well. Everyone in the two pilates studios I work at use MindBody. The app is very convenient too because you can sign up for a class on the go. MindBody is also convenient for us employees because on our end of things the app allows us to check people in and cancel people if they did not show up for class. I have access to all the client's profiles with their contact information just in case I need to call or text someone regarding a class issue. MindBody also allows instructors to put notes about the client in their profile which is really nice for teaching solos at a studio. This way if they meet with a different instructor from week to week the new instructor can take a look at what they worked on last time.
- MindBody does a great job of sending out reminder emails to clients so they do not miss a class.
- MindBody does a great job at giving instructors a fast and easy way to check in clients and to see who is all signed up for their classes for the week.
- MindBody has a great payroll feature. All you have to do is set the dates and it generates a nicely laid out PDF of all the classes you taught during that time period and what you have made from them.
- The instructors have a different app than the clients. The instructor app needs to be fixed because their are a few bugs. I cannot take someone's payment through the app I have to get out my desktop version in order to do so.
- I wish their was a way to set everyones schedules on top of each other in order to see if anyone has double booked the studio space or not.
- Clients have complained to me that their app will not save the pilates studio as one of their favorites.
April 16, 2018
MINDBODY streamlines business at a price
MindBody is used at our yoga studio to track attendance of students as well as track the class packages they have purchased. Instructors' time sheets are generated from this information.
- Tracks the use of class packages purchased by students at our center. It easy for both instructors to use and for students to see where they stand with their purchased packages.
- Tracks the number of students in classes to generate time sheets for instructors.
- Generates helpful reports such as one for students who have not attended in a while.
- Would like to customize time sheets which are generated.
- Would like ability to back up information on a weekly basis so when MindBody is down I can access needed information.
January 03, 2018
MINDBODY has great time saving features!
We have been using Mindbody since 2011. It has had a few evolutions through the years, but I really like all that it has to offer. We have used the following components:
The reports are easy to use and comprehensive. Some of the features offered may be more than you need and can sometimes complicate the setup and problem solving, but the technical support is off the charts. Yes, sometimes there may be a long hold time, but they have started the call back option which is great.
The only thing missing for me would be payroll integration to the payroll service I use which is called Gusto. Currently, I have to manually input the data into the payroll service. It would be great if those two systems could just talk to each other. I know Mindbody integrates into ADP and some others, just not the one I use.
- Scheduling (including allowing online scheduling)
- Payroll
- Classes
- Workshops
- Services
- Marketing
- Constant Contact integration
- Text and email confirmations and reminders
- Product sales, tracking, and inventory
- Online product sales
- and probably some of the other features I am not thinking about right now.
The reports are easy to use and comprehensive. Some of the features offered may be more than you need and can sometimes complicate the setup and problem solving, but the technical support is off the charts. Yes, sometimes there may be a long hold time, but they have started the call back option which is great.
The only thing missing for me would be payroll integration to the payroll service I use which is called Gusto. Currently, I have to manually input the data into the payroll service. It would be great if those two systems could just talk to each other. I know Mindbody integrates into ADP and some others, just not the one I use.
- Ease of use
- Technical support
- All encompassing
- Needs to have the ability to deposit to multiple bank accounts
- Integration with Gusto payroll services